FAQ - frequently asked questions

I forgot my password. What now?

Trainee: ask the trainer to reset it (Manage the class). Trainer: use the recovery code you received when you created the class.

I entered the class number and it says it doesn't exist.

Confirm the number (8 digits) with the trainer. If the class exists, you get in; otherwise, the app warns you to avoid mistakes.

Does my data disappear if I close the browser?

No. Your sandbox is saved on your computer (in this browser). Switching computers or clearing the browser data deletes it - so submit your work when it is ready.

Can I submit my work more than once?

Yes, up to 2 times. The third time it is blocked. Only submit when you are truly ready.

Why does the app ask for a signature to submit?

The signature authenticates the authorship of the work. You set it once in your profile.

The test email landed in spam / says 'external sender'.

That is normal - emails are sent through an external service. The name is IEFP CRM and the replies go to the right email. For sending to real clients, this is harmless.

Can the trainer see my work?

Yes, once you submit. They see your clients and proposals (read-only) and can generate the PDF of your proposals. Before you submit, no one sees your sandbox.

How do I reset the sample data?

In Settings → Data & backup. You can also generate more samples (clients, companies, proposals) in the respective card.

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